{"id":53206,"date":"2026-03-19T09:48:10","date_gmt":"2026-03-19T09:48:10","guid":{"rendered":"https:\/\/eduzim.co.zw\/news\/?p=53206"},"modified":"2026-03-19T09:48:10","modified_gmt":"2026-03-19T09:48:10","slug":"collapse-johannesburgs-electronic-billing-system-factually-incorrect-city","status":"publish","type":"post","link":"https:\/\/eduzim.co.zw\/news\/2026\/03\/19\/collapse-johannesburgs-electronic-billing-system-factually-incorrect-city\/","title":{"rendered":"Collapse of Johannesburg&#8217;s electronic billing system &#8216;factually incorrect&#8217;, says city"},"content":{"rendered":"<p> <script data-jetpack-boost=\"ignore\" async src=\"https:\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-1669381584671856\"\r\n     crossorigin=\"anonymous\"><\/script>\r\n<!-- Africa tv video display -->\r\n<ins class=\"adsbygoogle\"\r\n     style=\"display:block\"\r\n     data-ad-client=\"ca-pub-1669381584671856\"\r\n     data-ad-slot=\"3579572842\"\r\n     data-ad-format=\"auto\"\r\n     data-full-width-responsive=\"true\"><\/ins>\r\n<script data-jetpack-boost=\"ignore\">\r\n     (adsbygoogle = window.adsbygoogle || []).push({});\r\n<\/script><br \/>\n<\/p>\n<p><h2>The municipality stated that almost 10 000 clearance figures were received and processed within 30 days during January and February.<\/h2>\n<\/p>\n<div>\n<p>The City of Johannesburg has dismissed claims that its electronic billing system was unable to service residents. <\/p>\n<p>Reports were circulating on Wednesday morning suggesting the municipality\u2019s accounts system had frozen or collapsed.<\/p>\n<p>The city has previously experienced problems with its billing systems, but stressed on Thursday morning that claims of a fresh failure were \u201calarmist\u201d.<\/p>\n<h2 class=\"wp-block-heading\" id=\"h-almost-10-000-clearance-figures-in-two-months\">Almost 10 000 clearance figures in two months<\/h2>\n<p>The city stated that payment processing was stable and that all property transfers were continuing as usual \u2013 both digitally and manually. \u00a0<\/p>\n<p>Isolated delays were experienced in February, but the city confirmed these had been resolved, and that as of this week, there were no delays.<\/p>\n<p>\u201cThere is no evidence to support assertions that the city\u2019s systems have collapsed or that property transfers across Johannesburg have come to a standstill.<\/p>\n<p>\u201cThese claims are factually incorrect, misleading, irresponsible, and risk creating unnecessary panic among residents, the property sector and investors,\u201d the city stated.<\/p>\n<p>Performance data provided shows that across January and February, the city received 9\u00a0815 clearance figures and processed 9\u00a0516 of those within 30 days.<\/p>\n<p>Additionally, 6\u00a0430 clearance certificate applications were received by the city, with 6\u00a0395 issued within 24 hours.<\/p>\n<h3 class=\"wp-block-heading\" id=\"h-technical-challenges-not-a-system-collapse\">Technical challenges not \u2018a system collapse\u2019<\/h3>\n<p>The city admitted that there were occasional periods of down time, but were resolved timeously.<\/p>\n<p>\u201cWhile technical challenges may occur from time to time, these do not constitute a system collapse,\u201d it said.<\/p>\n<p>To improve service delivery and transparency within the billing system, the city said it was holding quarterly engagements legal professionals close to the deeds office. \u00a0<\/p>\n<p>The billing system administers just over one million accounts, with the city stating it was committed to greater digitisation.<\/p>\n<p>\u201cThe City continues to roll out enhanced digital platforms to make it easier for customers to log queries and ensure issues are resolved within short and reasonable timeframes,\u201d the city concluded.<\/p>\n<p><strong>NOW READ: Here\u2019s how far the new Johannesburg deeds office is from completion [PICS]<\/strong><\/p>\n<\/p><\/div>\n<div>\n<h3>Support Local Journalism<\/h3>\n<p>Add The Citizen as a Preferred Source on Google and follow us on Google News to see more of our trusted reporting in Google News and Top Stories.<\/p>\n<\/div>\n<p><script data-jetpack-boost=\"ignore\" async src=\"https:\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-1669381584671856\"\r\n     crossorigin=\"anonymous\"><\/script>\r\n<!-- Africa tv video display -->\r\n<ins class=\"adsbygoogle\"\r\n     style=\"display:block\"\r\n     data-ad-client=\"ca-pub-1669381584671856\"\r\n     data-ad-slot=\"3579572842\"\r\n     data-ad-format=\"auto\"\r\n     data-full-width-responsive=\"true\"><\/ins>\r\n<script data-jetpack-boost=\"ignore\">\r\n     (adsbygoogle = window.adsbygoogle || []).push({});\r\n<\/script><br \/>\n#Collapse #Johannesburgs #electronic #billing #system #factually #incorrect #city<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The municipality stated that almost 10 000 clearance figures were received and processed within 30 days during January and February.&hellip;<\/p>\n","protected":false},"author":1,"featured_media":53207,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[32],"tags":[],"class_list":["post-53206","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-mzansi"],"_links":{"self":[{"href":"https:\/\/eduzim.co.zw\/news\/wp-json\/wp\/v2\/posts\/53206","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/eduzim.co.zw\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/eduzim.co.zw\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/eduzim.co.zw\/news\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/eduzim.co.zw\/news\/wp-json\/wp\/v2\/comments?post=53206"}],"version-history":[{"count":1,"href":"https:\/\/eduzim.co.zw\/news\/wp-json\/wp\/v2\/posts\/53206\/revisions"}],"predecessor-version":[{"id":53208,"href":"https:\/\/eduzim.co.zw\/news\/wp-json\/wp\/v2\/posts\/53206\/revisions\/53208"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/eduzim.co.zw\/news\/wp-json\/wp\/v2\/media\/53207"}],"wp:attachment":[{"href":"https:\/\/eduzim.co.zw\/news\/wp-json\/wp\/v2\/media?parent=53206"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/eduzim.co.zw\/news\/wp-json\/wp\/v2\/categories?post=53206"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/eduzim.co.zw\/news\/wp-json\/wp\/v2\/tags?post=53206"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}